Terms of service

TERMS OF SERVICE

Last Updated: [03/02/2026]

1. Agreement to Terms

By accessing and using Ukmart.in ("the Website"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site.

2. About Ukmart

  • Business Name: Ukmart
  • Website: ukmart.in
  • Email: support@ukmart.in
  • Registered Address: Tea Estate Banjarawala, Dehradun, 248001
  • Contact: +91- 8755313148

3. Use of Website

Eligibility:

  • You must be at least 18 years old to make purchases
  • You must provide accurate and complete information during registration and checkout
  • You are responsible for maintaining the confidentiality of your account

Prohibited Activities: You agree NOT to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses, malware, or harmful code
  • Impersonate another person or entity
  • Scrape, copy, or misuse our content without permission
  • Post false, misleading, or fraudulent information
  • Interfere with other users' access to the website

4. Products and Services

Product Information:

  • We strive to display accurate product descriptions, images, and prices
  • Colors may vary slightly due to screen settings
  • We reserve the right to limit quantities or discontinue products
  • Prices are subject to change without notice

Product Availability:

  • All products are subject to availability
  • If a product becomes unavailable after your order, we will notify you and offer a refund or alternative

Pricing:

  • All prices are listed in Indian Rupees (INR)
  • Prices include applicable taxes unless stated otherwise
  • We reserve the right to correct pricing errors

5. Orders and Payment

Order Acceptance:

  • Your order is an offer to purchase
  • We reserve the right to accept or decline any order
  • Order confirmation does not guarantee acceptance
  • We may cancel orders due to pricing errors, product unavailability, or suspected fraud

Payment:

  • We accept payments via Razorpay (credit/debit cards, UPI, net banking, wallets)
  • Payment must be received before order processing
  • All transactions are secure and encrypted
  • You authorize us to charge your payment method for the total order amount

Order Cancellation:

  • You may cancel orders before shipment
  • Once shipped, standard return policy applies
  • We reserve the right to cancel orders for any reason

6. Shipping and Delivery

  • Shipping terms are governed by our Shipping Policy
  • Delivery times are estimates and not guaranteed
  • Risk of loss passes to you upon delivery
  • You are responsible for providing accurate shipping information

7. Returns and Refunds

  • Returns and refunds are governed by our Refund and Return Policy
  • Products must meet return eligibility criteria
  • Refunds are processed within 7-10 business days of receiving returned items

8. Intellectual Property

Our Rights:

  • All content on this website (text, images, logos, graphics, designs) is owned by Ukmart or licensed to us
  • Content is protected by copyright, trademark, and other intellectual property laws
  • You may not copy, reproduce, distribute, or create derivative works without written permission

Your License:

  • We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal shopping purposes only

9. User Content

If you submit reviews, comments, or other content:

  • You grant us a non-exclusive, royalty-free license to use, display, and distribute your content
  • You represent that you own or have rights to the content
  • We reserve the right to remove any content that violates these terms or is inappropriate

10. Privacy and Data Protection

  • Your use of the website is also governed by our Privacy Policy
  • We collect and process personal data in accordance with the Digital Personal Data Protection Act, 2023
  • By using our website, you consent to our data practices as described in our Privacy Policy

11. Disclaimers and Limitation of Liability

Disclaimer:

  • The website and products are provided "as is" without warranties of any kind
  • We do not guarantee uninterrupted, error-free, or secure access
  • We are not responsible for third-party content or links

Limitation of Liability:

  • To the maximum extent permitted by law, Ukmart shall not be liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product in question
  • This does not affect your statutory rights under the Consumer Protection Act, 2019

12. Indemnification

You agree to indemnify and hold Ukmart harmless from any claims, damages, losses, or expenses arising from:

  • Your violation of these Terms of Service
  • Your use of the website
  • Your violation of any third-party rights

13. Consumer Rights

Nothing in these terms affects your statutory rights under Indian law, including:

  • Consumer Protection Act, 2019
  • Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023

14. Governing Law and Jurisdiction

  • These Terms of Service are governed by the laws of India
  • Any disputes shall be subject to the exclusive jurisdiction of courts in [Your City], India
  • You may also have the right to approach consumer forums under the Consumer Protection Act, 2019

15. Modifications to Terms

  • We reserve the right to modify these terms at any time
  • Changes will be effective immediately upon posting
  • Continued use of the website constitutes acceptance of modified terms
  • Material changes will be notified via email or website notice

16. Termination

We may terminate or suspend your access to the website:

  • For violation of these terms
  • For fraudulent or illegal activity
  • At our discretion with or without notice

Upon termination:

  • Your right to use the website ceases immediately
  • Outstanding orders and obligations remain in effect

17. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

  • Natural disasters
  • Government actions or restrictions
  • Strikes or labor disputes
  • Pandemics or health emergencies
  • Technical failures or internet outages

18. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms of Service, along with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Ukmart.

20. Contact Information

For questions about these Terms of Service:

  • Email: support@ukmart.in
  • Phone: +91- 8171469732
  • Address: Tea Estate Banjarawala, Dehradun, 248001
  • Business Hours: 10 AM to 10 PM

21. Grievance Redressal

For complaints or grievances:

  • Grievance Officer: Aakarshak Chauhan
  • Email: support@ukmart.in
  • Response Time: We will acknowledge complaints within 48 hours and resolve within 30 days