Shipping policy

Effective Date: 3'rd February 2026

1. Shipping Coverage

We currently ship to the following locations:

  • Within India: All major cities and towns
  • International: We ship to 29 countries including USA, UK, Canada, Australia, and most European countries

If your location is not listed at checkout, please contact us at support@ukmart.in to check if we can arrange delivery.

2. Processing Time

  • Orders are processed within 1-2 business days (Monday to Saturday, excluding public holidays)
  • You will receive an order confirmation email immediately after purchase
  • A shipping confirmation with tracking number will be sent once your order is dispatched

3. Delivery Time

Within India:

  • Metro Cities (Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune): 4-6 business days
  • Tier 2 Cities: 5-8 business days
  • Remote Areas: 7-10 business days

International Shipping:

  • USA, UK, Canada, Australia: 10-15 business days
  • Europe: 12-18 business days
  • Other Countries: 15-20 business days

Note: Delivery times are estimates and may vary due to courier delays, customs clearance, weather conditions, or public holidays.

4. Shipping Charges

Domestic (India):

  • Free Standard Shipping
  • Extra charges for Express

International:

  • Shipping charges calculated at checkout based on destination and weight
  • Customs duties and taxes (if applicable) are the responsibility of the customer

5. Tracking Your Order

  • Once shipped, you'll receive a tracking number via email and SMS
  • Track your order using the courier's website or the link provided
  • For tracking issues, contact us at support@ukmart.in

6. Shipping Partners

We work with reliable courier services including:

  • Ship Rocket
  • Delhivery
  • Blue Dart
  • ShadowFax
  • FedEx (for international orders)

7. Shipping Address

  • Please ensure your shipping address is complete and accurate
  • We are not responsible for delays or non-delivery due to incorrect addresses
  • Address changes can only be made before the order is dispatched
  • Contact us immediately at support@ukmart.in if you need to update your address

8. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery

The courier will make 2-3 delivery attempts. If unsuccessful, the order will be returned to us, and you may be charged return shipping fees.

9. Order Delays

In case of unexpected delays:

  • We will notify you via email or SMS
  • You can contact us for updates at support@ukmart.in
  • Delays may occur during peak seasons (festivals, sales) or due to unforeseen circumstances

10. Lost or Damaged Shipments

Lost Packages:

  • If your tracking shows delivered but you haven't received it, contact us within 48 hours
  • We will investigate with the courier and arrange a replacement or refund

Damaged Packages:

  • Inspect your package upon delivery
  • Report any damage within 48 hours with photographs
  • We will arrange a replacement or refund at no cost to you

11. International Orders - Customs & Duties

  • International orders may be subject to customs duties, taxes, and fees
  • These charges are the customer's responsibility
  • We are not responsible for delays due to customs clearance
  • Refused shipments due to customs fees will not be refunded

12. Undeliverable Packages

If a package is returned to us as undeliverable:

  • We will contact you to arrange reshipment
  • Additional shipping charges may apply
  • Refunds will be issued minus original shipping costs

13. Contact Us

For shipping inquiries:

  • Email: support@ukmart.in
  • Phone: +91-8171469732
  • Business Hours: 10 AM to 10 PM
  • Address: Tea Estate Banjarawala, Dehradun