Refund policy
1. Returns Accepted
We accept returns within 10 days of delivery for most products. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging with all tags and labels attached
- Accompanied by the original invoice or proof of purchase
2. Non-Returnable Items
The following items cannot be returned:
- Personal care and hygiene products
- Products marked as "Final Sale" or "Non-Returnable"
- Customized or personalized items
- Items damaged due to misuse or mishandling by the customer
3. Damaged or Defective Products
If you receive a damaged, defective, or wrong product:
- Contact us within 48 hours of delivery at support@ukmart.in
- Provide photographs of the product and packaging
- We will arrange for a replacement or full refund at no additional cost
4. Return Process
To initiate a return:
- Email us at support@ukmart.in with your order number and reason for return
- Our team will review and approve eligible returns within 24-48 hours
- Once approved, we will provide return shipping instructions
- Pack the item securely in its original packaging
- Ship the item to the address provided
5. Return Shipping Costs
- Defective/Wrong Items: We cover return shipping costs
- Change of Mind: Customer is responsible for return shipping costs
- We recommend using a trackable shipping service
6. Refund Process
Once we receive and inspect your returned item:
- Approved refunds will be processed within 7-10 business days
- Refunds will be credited to your original payment method (UPI, card, net banking, etc.)
- You will receive an email confirmation once the refund is processed
- Bank processing times may vary (typically 5-7 business days)
7. Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or product:
- Return the original item following our return process
- Place a new order for the desired item
8. Cancellations
You can cancel your order:
- Before shipment: Full refund within 5-7 business days
- After shipment: Follow our standard return process
9. Consumer Rights
As per the Consumer Protection Act, 2019, you have the right to:
- Return defective or non-conforming products
- Receive a refund or replacement for faulty goods
- File a complaint with consumer forums if disputes are not resolved
10. Contact Us
For any questions about returns or refunds:
- Email: support@ukmart.in
- Phone: +91- 8171469732
- Address: Tea Estate Banjarawala, Dehradun
- Business hours: 10 am to 10pm
11. Exceptions
This policy does not affect your statutory rights under Indian law, including the Consumer Protection Act, 2019.